Notice of Privacy Practices (HIPAA)

This Notice describes how medical information about you may be used and disclosed and how you can get access to this information.

Covered Entity: Valor Health Solutions, LLC

Website Privacy vs. HIPAA (Important) This Notice applies to Protected Health Information (PHI) used or disclosed in connection with your care. For information about data collected when you browse our website (cookies, analytics, and general site privacy), please see our Privacy Policy.

Our Commitment to Your Privacy

We understand that your health information is personal. Valor Health Solutions is committed to protecting your PHI. We create and maintain records of the care and services you receive to provide quality care and to comply with legal requirements. This Notice applies to records of your care generated by our practice and maintained in our clinical systems.

Our Legal Duties

We are required by law to:

Maintain the privacy of PHI that identifies you.
Provide you with this Notice describing our legal duties and privacy practices.
Follow the terms of the current Notice.
Notify you following a breach of unsecured PHI, as required by law.

How We May Use and Disclose PHI

A. Treatment, Payment, and Health Care Operations (TPO)

Treatment: Providing, coordinating, or managing your care and related services; consultations; referrals; and coordination with other providers. Disclosures for treatment are not limited to the “minimum necessary” when needed to support safe, quality care.
Payment: Billing and collections; claims management; eligibility and coverage determinations; and related utilization review activities.
Health Care Operations: Quality assessment and improvement; audits; training; compliance; credentialing; business management; and administrative activities.

B. Uses/Disclosures Allowed or Required by Law (No Authorization Required)

Subject to legal limits, we may use or disclose PHI for:

Public health activities and reporting as required by law (including suspected abuse/neglect where applicable).
Health oversight activities (audits, inspections, investigations).
Judicial and administrative proceedings (court or administrative orders; we prefer your authorization when feasible).
Law enforcement purposes, as permitted or required by law (including reporting crimes on our premises).
Coroners/medical examiners and funeral directors performing legally authorized duties.
Research, in compliance with applicable protections and approvals.
Specialized government functions (military, national security, protective services, corrections).
Workers’ compensation, as permitted by law.
To avert a serious threat to health or safety, consistent with applicable law.

Uses/Disclosures That Require Your Written Authorization

We will obtain your written Authorization for most uses and disclosures not described in this Notice. In addition, we generally require Authorization for:

Psychotherapy notes (also called session notes), except when permitted by law (e.g., training/supervision, our legal defense, HHS investigations, or when otherwise required by law).
Marketing communications that use your PHI in a way that requires Authorization.
Sale of PHI.

You may revoke an Authorization in writing at any time, except to the extent we have already relied on it.

Disclosures Where You Have the Opportunity to Agree or Object

Family and friends involved in your care or payment: We may disclose PHI to persons you identify as involved in your care or payment unless you object (in whole or in part). In emergencies, we may disclose as appropriate and offer you an opportunity to object later.

Your Rights Regarding Your PHI

Right to request restrictions: You may request limits on our use/disclosure for TPO. We are not required to agree, except we must honor a restriction to a health plan for payment/operations if you pay out-of-pocket in full for that item/service and request the restriction.
Right to confidential communications: You may request that we contact you in a specific way (e.g., different address or phone). We will honor reasonable requests.
Right to access and copy: You may request an electronic or paper copy of certain records (excluding psychotherapy notes). We generally provide access within 30 days of a written request and may charge a reasonable, cost-based fee as permitted by law.
Right to request amendment: If you believe your PHI is incorrect or incomplete, you may request an amendment. If we deny your request, we will provide a written explanation and information about your right to submit a statement of disagreement.
Right to an accounting of disclosures: You may request a list of certain disclosures made in the last six (6) years (excluding TPO and certain other disclosures). We generally respond within 60 days. The first list in a 12-month period is free; reasonable fees may apply for additional requests.
Right to a copy of this Notice: You may request a paper or electronic copy at any time.
Right to file a complaint: You may complain to us and/or to the U.S. Department of Health and Human Services if you believe your privacy rights have been violated. We will not retaliate against you for filing a complaint.

How to Exercise Your Rights / Contact Us

Questions or requests related to your PHI or this Notice should be directed to our Privacy Officer:

Privacy Officer, Valor Health Solutions
Email: compliance@valorhealthconnect.com
Phone: 888-214-2144
Address: 23781 US Hwy 27 STE 412, Lake Wales, FL 33859